Privacy Policy

Last updated: September 2026

1. ABOUT THIS POLICY

Her Space is committed to respecting and protecting your privacy.

This Privacy Policy explains how we may collect, use, store and protect your personal information when you:

• Visit our website
• Submit a contact or enquiry form
• Ask about a membership or service
• Purchase or manage a membership online
• Contact or communicate with us

For data-protection purposes, Her Space is responsible for the personal information described in this policy.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Contact and enquiry-form information
• Membership and service enquiries
• Membership or account information
• Booking and transaction information
• Communications you send to us
• Information about your device, browser and use of the website
• Cookie and analytics information, where applicable

Payments may be processed by Wix or another payment provider. Her Space does not normally receive or retain your complete debit or credit-card details.

We aim to collect only the information reasonably required to operate our website, respond to enquiries and provide the services you request.

1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to questions and enquiries
• Provide information about Her Space, memberships and services
• Process or administer membership applications
• Arrange visits, personal training or other services
• Manage bookings, payments and member accounts
• Communicate with you about a service you have requested
• Provide customer support
• Operate, maintain and improve our website
• Protect the website, our business and our members
• Maintain appropriate business and financial records
• Meet our legal and regulatory obligations

We will only send marketing communications where we have an appropriate lawful basis. You can ask us to stop sending marketing messages at any time.

1. OUR LAWFUL BASES

Under UK data-protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a service or fulfil a membership agreement
• It is necessary to take steps you have requested before entering an agreement
• We have a legitimate business interest in responding to enquiries, operating our services or protecting our website
• You have given your consent for a particular use
• We are required to comply with a legal obligation

Where we rely on consent, you may withdraw that consent at any time.

1. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Maintain website security
• Remember visitor preferences
• Understand how visitors use the website
• Improve website performance and usability

Some cookies are necessary for the website to operate. Others, including certain analytics or marketing cookies, may be optional.

Where required, you will be given the opportunity to manage your cookie preferences through the website’s cookie settings.

1. WIX AND THIRD-PARTY SERVICES

This website is created and hosted using Wix.

Wix and other trusted service providers may process information on our behalf to provide:

• Website hosting and security
• Contact forms
• Membership and account functions
• Bookings and payments
• Website analytics
• Email or communication services
• Other website features

Third-party providers are responsible for handling information in accordance with their own privacy policies and applicable data-protection requirements.

1. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share relevant information with trusted providers where necessary to operate our website, manage memberships, process payments or deliver requested services.

We may also disclose personal information:

• When required by law
• To comply with a legal or regulatory obligation
• To protect the rights, safety or property of Her Space or another person
• To establish, exercise or defend legal claims

We will only share information that is reasonably necessary for the relevant purpose.

1. INTERNATIONAL DATA TRANSFERS

Some website or service providers may process information outside the United Kingdom.

Where this occurs, we expect appropriate safeguards to be used in accordance with applicable UK data-protection law.

1. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period may depend on:

• The type of information
• The service or membership involved
• Whether an enquiry remains active
• Legal, accounting or regulatory requirements
• The need to establish or defend legal claims

Information that is no longer required will be securely deleted or anonymised where appropriate.

1. KEEPING YOUR INFORMATION SECURE

We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no website, email service or online system can guarantee complete security.

1. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances and the lawful basis being used, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information in certain circumstances
• Ask us to restrict how information is used
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where processing relies on consent
• Object at any time to the use of your information for direct marketing

Not every right applies in every situation.

To exercise a data-protection right, please contact us using the details below. We may need to confirm your identity before completing your request.

1. CHILDREN’S PRIVACY

Our website is not intended to knowingly collect personal information directly from children without appropriate consent where this is required.

If you believe information relating to a child has been submitted inappropriately, please contact us.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page, and the “Last updated” date will be amended.

1. CONTACT US

If you have a question about this Privacy Policy, how your information is used or your data-protection rights, please contact:

Her Space
Beaubridge Business Park
Heath Road
Skegness
PE25 3ST

Telephone: 07920 062810
Email: Herspaceskegness@outlook.com

You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s data-protection regulator.

Information Commissioner’s Office
Website: www.ico.org.uk