MEMBERSHIP TERMS & CONDITIONS

Effective from: 1 December 2026

Operated by HER SPACE KVD LTD
Ladies-Only Gym | Skegness
Open 24 Hours a Day, 7 Days a Week

Effective from: 1 December 2026

1. INTRODUCTION

1.1. The gym shall be known as HER SPACE, operated by HER SPACE KVD LTD (referred to as "Her Space", "the Gym", "we", "us" or "Management").

1.2. By purchasing, activating or using a Her Space membership, members agree to these Terms & Conditions and the Gym Rules.

1.3. Her Space is a dedicated women-only fitness facility designed to provide a comfortable, welcoming, private and supportive environment.

1.4. Management may amend these Terms & Conditions where reasonably necessary for legal, safety or operational reasons. Members will receive reasonable advance notice of material changes.

1.5. Her Space reserves the right to refuse or terminate membership where there is a lawful and reasonable justification, subject to the Equality Act 2010 and applicable consumer legislation.

1.6. Members must comply with instructions from authorised staff and all safety notices displayed throughout the premises.

2. WOMEN-ONLY MEMBERSHIP & ACCESS POLICY

2.1. Her Space operates as a single-sex fitness facility for women in accordance with the relevant provisions of the Equality Act 2010.

2.2. Our women-only environment has been established to support the privacy, dignity, modesty, safety, confidence and wellbeing of women.

2.3. For the purposes of the Equality Act 2010, the terms "sex", "woman" and "man" refer to biological sex, as interpreted by the Supreme Court in For Women Scotland Ltd v The Scottish Ministers [2025] UKSC 16.

2.4. Our women-only service is intended to operate under the single-sex service provisions in Schedule 3 of the Equality Act 2010, where the applicable legal conditions and proportionality requirements are met.

2.5. The legitimate aims of our women-only provision include:

• Protecting women's privacy and dignity.

• Providing a comfortable exercise environment.

• Supporting women who feel uncomfortable exercising in mixed-sex gyms.

• Accommodating religious and cultural requirements relating to modesty.

• Encouraging women who might otherwise avoid gyms to participate in exercise.

• Promoting the safety, confidence and wellbeing of members.

2.6. Her Space recognises the rights and protections afforded by the Equality Act 2010, including protections relating to sex, gender reassignment, disability, race, religion and belief.

2.7. Where an individual's eligibility for the women-only service requires consideration, Management will assess the circumstances sensitively and confidentially, taking account of the applicable law, the aims of the service and whether any reasonable alternative arrangements are available.

2.8. Any restrictions relating to transgender or non-binary individuals will be considered in accordance with the Equality Act 2010, the applicable statutory exceptions and proportionality requirements. Relevant decisions will not be based on harassment, stereotypes or assumptions about an individual's behaviour.

2.9. Management may request information reasonably necessary to determine eligibility where a legitimate question arises. Unnecessary, intrusive or humiliating verification procedures will not be used.

2.10. Her Space reserves the right to review its women-only policy in response to legislation, judicial decisions and guidance issued by the Equality and Human Rights Commission.

2.11. Although Her Space is a women-only gym, authorised male contractors, emergency services personnel and essential maintenance staff may occasionally require access. Where reasonably practicable, planned access will be communicated in advance and managed to protect members' privacy.

3. MEMBERSHIP REGISTRATION

3.1. All members must complete the required registration process before using the facilities.

3.2. Registration may include:

• Full name and contact details.

• Date of birth.

• Relevant health and safety declarations.

• Membership package selection.

• Payment authorisation.

• Acceptance of the Terms & Conditions.

• An identification photograph for access and security purposes.

3.3. Members may be asked to provide suitable identification where reasonably necessary to verify their identity or eligibility.

3.4. Registering an online account without selecting and activating an eligible membership does not constitute an active gym membership.

3.5. Membership places, including limited Founders memberships, are not guaranteed until the required membership process has been completed and confirmation has been issued.

3.6. Memberships are personal, non-transferable and may not be shared with another individual.

3.7. Members must promptly update changes to their contact details or payment information.

4. MEMBERSHIP OPTIONS & ACCESS

4.1. Her Space may offer the following membership arrangements, subject to availability:

• Her Space gym-only membership.

• Her Space and Hybrid Club classes membership.

• Combined Her Space, Elitefit and Hybrid Club membership.

• Founders memberships and other promotional packages.

4.2. Each membership provides access only to the facilities and services expressly included in the selected package.

4.3. Access to Elitefit or Hybrid Club facilities is not automatically included with every Her Space membership.

4.4. Classes at the Hybrid Club, where included, are subject to class timetables, booking requirements, availability and the rules of that facility.

4.5. Her Space's women-only policy applies specifically to the Her Space premises. Elitefit and the Hybrid Club may operate as mixed-sex facilities.

4.6. Membership prices, payment frequency, any minimum commitment and additional charges will be explained before purchase and confirmed in the member's agreement.

4.7. Members wishing to change from one gym membership package to another may be required to pay a £10 administration fee, where this fee has been disclosed before the change is agreed.

4.8. A membership change does not automatically cancel any outstanding fees or existing contractual commitments.

4.9. Where a member's package includes multiple facilities, Management may make reasonable administrative arrangements between the relevant gym operators to provide access and administer payments.

5. FOUNDERS MEMBERSHIPS & EARLY ACCESS

5.1. Her Space may offer a limited number of promotional Founders memberships.

5.2. Founders memberships are subject to availability, published eligibility requirements and completion of the membership registration process.

5.3. The planned opening dates are:

• Monday 16 November 2026: Early access for eligible existing female Elitefit members.

• Tuesday 24 November 2026: Early access for eligible Her Space Founders members.

• Tuesday 1 December 2026: General public opening.

5.4. Early access is available only once the member's applicable membership, payment arrangements and access requirements have been completed.

5.5. The membership billing date will be the date confirmed in the individual membership agreement. Early access does not automatically change that billing date.

5.6. Founders benefits, promotional prices, rewards or introductory personal training sessions are available only where expressly included in the particular offer purchased.

5.7. Founders memberships cannot be sold, transferred or assigned to another individual.

5.8. Any promise that a Founders membership price is fixed or protected will apply only for the period and under the conditions expressly stated in the relevant offer.

5.9. Management may end a Founders promotion once all available places have been allocated. Existing confirmed contractual benefits will be honoured.

6. MEMBERSHIP PAYMENTS & DIRECT DEBITS

6.1. Monthly memberships must be paid by the agreed payment method on the dates specified during registration.

6.2. Members are responsible for ensuring sufficient funds are available for their scheduled payments.

6.3. If a Direct Debit fails, the following may apply:

• A £2.50 missed payment administration fee, where reasonably incurred and permitted by law.

• Temporary suspension of gym access until the outstanding amount is resolved.

• Contact from Management to arrange payment.

• Reasonable recovery action if the debt remains unpaid.

6.4. If a member cancels their Direct Debit directly with their bank without first cancelling their membership in accordance with the required notice period, any valid outstanding membership fees remain payable.

6.5. A £10 administration charge may apply where unauthorised cancellation of a Direct Debit results in reasonable additional administrative work. This charge will not be imposed automatically where it is not justified or would be unlawful.

6.6. Members will not be charged multiple administration fees for the same administrative work.

6.7. Repeated missed payments may result in suspension or termination of membership following reasonable notice, where appropriate.

6.8. Any joining fee, access-fob fee or other additional charge will be clearly disclosed before the member agrees to pay it.

7. MEMBERSHIP CANCELLATION POLICY

7.1. Her Space operates a 30-day membership cancellation notice policy, subject to any clearly agreed minimum membership term and statutory cancellation rights.

7.2. Members wishing to cancel must notify Her Space using the designated online exit survey or by contacting Management in writing.

7.3. The cancellation notice period begins when a valid cancellation request is received.

7.4. Membership remains active during the notice period, and the member is responsible for fees properly payable for that period.

7.5. Members should not cancel their Direct Debit before the final payment has been confirmed.

7.6. Cancelling a Direct Debit through a bank does not, by itself, terminate the membership agreement. Members retain their legal right to cancel the payment instruction with their bank.

7.7. Her Space will confirm the cancellation and final membership date.

7.8. If a member has overpaid beyond the period for which fees are properly due, the relevant overpayment will be refunded.

7.9. Once the membership has ended, access to the gym and any linked facilities included in the cancelled package will cease.

7.10. No refunds will normally be given for periods during which a member voluntarily chooses not to use available facilities. This does not affect statutory rights or any entitlement arising from Her Space's failure to provide the contracted service.

8. ONLINE JOINING & 14-DAY COOLING-OFF PERIOD

8.1. Members who join online, by telephone or through another qualifying distance or off-premises agreement will normally have a statutory 14-day cancellation period beginning on the day the contract is entered into.

8.2. During this period, a member may cancel without providing a reason.

8.3. Where the member expressly requests that access begins during the cooling-off period and then cancels within that period, Her Space may charge a lawful and proportionate amount for services already provided, where the applicable legal requirements have been met.

8.4. Any remaining refundable amount will be returned in accordance with applicable consumer legislation.

8.5. The cooling-off period is distinct from the membership's normal 30-day cancellation policy.

8.6. Members may exercise their statutory cancellation rights by providing a clear cancellation statement to Her Space using its published contact details.

9. MEMBERSHIP FREEZES & EXCEPTIONAL CIRCUMSTANCES

9.1. Memberships cannot normally be frozen simply because a member is on holiday, is temporarily busy or chooses not to attend.

9.2. Her Space recognises that exceptional circumstances may prevent a member from exercising.

9.3. Requests for suspension or early cancellation will be considered reasonably and fairly where circumstances include:

• Significant illness or injury.

• A medical condition preventing safe exercise.

• Pregnancy-related circumstances.

• Permanent relocation making attendance impractical.

• Redundancy or serious financial hardship.

• Another substantial change in personal circumstances beyond the member's control.

9.4. Supporting evidence may be requested where reasonably necessary, taking account of data protection and privacy requirements.

9.5. Management may offer a temporary freeze, an adjusted membership arrangement or cancellation without an unreasonable penalty, depending on the circumstances.

9.6. Nothing in this section removes a member's statutory rights.

10. 24-HOUR ACCESS & MEMBERSHIP FOBS

10.1. Her Space is intended to operate 24 hours a day, 7 days a week, including periods when staff are not present.

10.2. Members will be issued an approved access fob or other authorised access credential once their membership is activated.

10.3. Fobs and access credentials are for individual use only.

10.4. Members must not:

• Share their access fob.

• Permit an unauthorised person to enter behind them.

• Allow non-members to use their membership.

• Prop open or interfere with access doors.

• Attempt to bypass the gym's security system.

10.5. Unauthorised entry or sharing an access fob is considered a serious breach of membership conditions.

10.6. Members must report lost or stolen fobs immediately.

10.7. A reasonable replacement fee may apply, with the amount confirmed before a replacement is issued.

10.8. Access may be temporarily disabled where payments are overdue, membership has expired, or a serious safety or security concern requires investigation.

10.9. Staff may not be present during all opening hours. Members must exercise responsibly and follow the gym's emergency procedures.

10.10. Access may occasionally be interrupted due to emergencies, essential maintenance, power failures or other circumstances beyond our reasonable control. Her Space will take reasonable steps to restore access and communicate significant interruptions.

11. HEALTH, SAFETY & FITNESS TO EXERCISE

11.1. Members are responsible for exercising within their abilities and following reasonable safety instructions.

11.2. Members must complete any required health screening or Physical Activity Readiness Questionnaire (PAR-Q) accurately before using the facilities.

11.3. Members with relevant medical concerns should obtain appropriate medical advice before participating in exercise where necessary.

11.4. Members should inform Management confidentially of any health-related information reasonably necessary for safe participation or suitable adjustments.

11.5. Members must not use equipment where they are unsure of its correct operation. Guidance or an induction should be requested.

11.6. Members must not use the facilities while under the influence of alcohol or recreational drugs.

11.7. Members who experience dizziness, chest pain, shortness of breath beyond normal exercise exertion or another concerning symptom should stop exercising and seek appropriate medical help.

11.8. All accidents, injuries, damaged equipment and dangerous conditions must be reported to Management as soon as possible.

11.9. Emergency exits must remain accessible at all times.

11.10. In a serious medical emergency, members should call 999 and follow the displayed emergency procedures.

11.11. Members should take particular care when training alone, using heavy weights or undertaking exercises where assistance may be necessary.

11.12. Members must not attempt to repair, adjust or interfere with equipment beyond its normal intended operation.

12. GYM EQUIPMENT & FACILITIES

12.1. Members must use gym equipment correctly and for its intended purpose.

12.2. Equipment must be treated with care.

12.3. Members must return dumbbells, weight plates, bars and other equipment to their designated storage areas after use.

12.4. Members must wipe down equipment after use using the cleaning products provided.

12.5. Deliberate damage, reckless equipment misuse or repeated disregard of safety instructions may result in membership suspension or termination.

12.6. Where a member causes damage deliberately or negligently, Her Space may seek recovery of reasonable repair or replacement costs to the extent permitted by law.

12.7. Management may temporarily remove equipment from use for inspection, cleaning, maintenance or repair.

12.8. Members should not use equipment displaying a fault notice or equipment they reasonably believe is unsafe.

13. GYM ETIQUETTE & CODE OF CONDUCT

13.1. Her Space aims to create a friendly, respectful and supportive environment.

13.2. All members must treat other members, staff and visitors with courtesy and respect.

13.3. The following behaviour is prohibited:

• Bullying, harassment or intimidation.

• Threatening, abusive or discriminatory language.

• Unwanted attention or inappropriate conduct.

• Deliberate damage to property.

• Disruptive or dangerous behaviour.

• Unauthorised access or interference with security equipment.

13.4. Members must wear suitable gym clothing and appropriate footwear.

13.5. Members must respect the privacy, personal space and comfort of other women training within the facility.

13.6. Equipment must not be unnecessarily occupied for extended periods when other members are waiting.

13.7. Members must keep walkways, emergency exits and training areas free of personal belongings and obstructions.

13.8. Smoking and vaping are prohibited inside the premises.

13.9. Food, drinks and personal belongings must be managed responsibly. Glass containers are not permitted in exercise areas.

13.10. Members must maintain appropriate personal hygiene and leave facilities clean and tidy.

14. PHOTOGRAPHY, VIDEO RECORDING & PRIVACY

14.1. Her Space places particular importance on protecting members' privacy.

14.2. Members must not photograph, film, livestream or record other members without their clear permission and Management's approval.

14.3. Photography and filming within the gym require prior authorisation from Management.

14.4. Photography, video recording and livestreaming are prohibited in toilets and changing areas.

14.5. Where Her Space organises promotional photography, video content or events, members will be informed and appropriate permissions obtained before identifiable promotional images are used.

14.6. Members must not upload or share identifiable images of other members without their permission.

14.7. Breaches involving another member's privacy may result in immediate access restrictions or membership termination where proportionate.

15. CCTV & SECURITY

15.1. CCTV may operate in designated areas of the premises for legitimate safety, security and crime-prevention purposes.

15.2. Where CCTV is in operation, appropriate signage and privacy information will be provided.

15.3. CCTV will not be installed in private changing or toilet areas.

15.4. Recorded footage will be securely stored and accessible only to appropriately authorised persons.

15.5. Footage will be retained only for as long as reasonably necessary for its documented purposes.

15.6. CCTV footage may be disclosed to police, insurers or relevant authorities where a lawful basis exists.

15.7. Door-entry records may be used for membership administration, safeguarding the premises and investigating security incidents, in accordance with the Privacy Notice.

16. GUESTS, CHILDREN & EXTERNAL PERSONAL TRAINERS

16.1. Her Space is a members-only facility unless Management has expressly authorised guest access.

16.2. Guests must not be brought into the gym without prior approval.

16.3. Where guest access is offered, any applicable fee and guest conditions will be explained in advance.

16.4. Members are responsible for following guest procedures and must not give their access credentials to a guest.

16.5. The standard membership is intended for adults aged 18 and over. Memberships for younger people may be offered only where expressly approved under a separate age-appropriate policy, with parental or guardian consent where required.

16.6. Children must not be brought onto the gym floor without express Management approval and suitable safety arrangements.

16.7. Only personal trainers expressly authorised by Her Space may provide paid or organised personal training within the premises.

16.8. External trainers must not conduct training sessions without Management's prior written approval and appropriate insurance arrangements.

17. CLASSES & PERSONAL TRAINING

17.1. Access to scheduled classes depends on the member's selected membership package.

17.2. Where classes are included at the Hybrid Club, members must comply with that facility's booking requirements and rules.

17.3. A membership does not guarantee a place in a particular class where places are limited.

17.4. Timetables, instructors and individual classes may change for reasonable operational reasons.

17.5. Personal training is a separate service unless expressly included within a particular membership promotion.

17.6. Where promotional personal training sessions are included, the relevant offer will state the number of sessions, booking arrangements and any reasonable expiry period.

17.7. Members must follow any booking, attendance and cancellation conditions communicated for personal training or classes.

18. PRICE CHANGES & MEMBERSHIP AMENDMENTS

18.1. Her Space may review membership pricing periodically.

18.2. Members will receive at least 30 days' advance notice of a proposed increase to their recurring membership price.

18.3. Where a price increase materially disadvantages a member, the member may cancel before that increase takes effect without an additional cancellation penalty, subject to applicable law.

18.4. Material changes to contracted facilities or membership benefits will be communicated with reasonable advance notice wherever possible.

18.5. Her Space will not retrospectively remove a confirmed promotional or contractual benefit without a lawful and reasonable basis.

18.6. Any changes required urgently for safety or legal compliance may be implemented sooner, with appropriate communication.

19. MEMBERSHIP SUSPENSION & TERMINATION BY MANAGEMENT

19.1. Management may investigate suspected breaches of these Terms & Conditions.

19.2. Depending on the seriousness of the circumstances, appropriate measures may include:

• A verbal or written warning.

• Temporary access restrictions.

• Suspension while an incident is investigated.

• Termination of membership for a serious or repeated breach.

19.3. Immediate action may be taken where reasonably necessary to protect people, property or the security of the gym.

19.4. Grounds for action may include violent or threatening conduct, serious harassment, deliberate damage, fob sharing, unauthorised entry or dangerous misuse of equipment.

19.5. Management will seek to investigate concerns fairly and allow the member an opportunity to respond where appropriate.

19.6. Any refund or outstanding balance following termination will be assessed fairly, having regard to the circumstances, reasonable losses and applicable law.

19.7. Membership termination decisions will comply with the Equality Act 2010 and other applicable legal obligations.

20. PERSONAL BELONGINGS & LIABILITY

20.1. Members are responsible for taking reasonable care of their personal belongings.

20.2. Her Space recommends that valuable items are not left unattended.

20.3. Any lockers or storage areas provided must be used in accordance with the applicable rules.

20.4. Her Space is not responsible for loss or damage to personal property where it has not failed to exercise reasonable care or otherwise breached its legal obligations.

20.5. Members acknowledge that physical exercise carries inherent risks and agree to follow reasonable safety instructions.

20.6. Her Space will take reasonable care in maintaining its premises, equipment and facilities.

20.7. Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

20.8. Nothing in these Terms removes a member's statutory rights under applicable consumer legislation.

21. DATA PROTECTION & PERSONAL INFORMATION

21.1. HER SPACE KVD LTD will process members' personal data in accordance with applicable UK data protection law, including UK GDPR and the Data Protection Act 2018.

21.2. Information may include:

• Name and contact information.

• Membership and payment records.

• Identification and access details.

• Relevant health and safety declarations.

• Security access records.

• CCTV footage where applicable.

21.3. Personal information will be used only for specified and lawful purposes, including managing memberships, administering payments, controlling access, responding to enquiries and maintaining safety.

21.4. Health information and other special-category personal data will be handled with additional safeguards and processed only where an appropriate lawful basis and special-category condition apply.

21.5. Relevant information may be shared securely with authorised membership software providers, payment processors and other service providers where necessary and lawful.

21.6. Marketing communications requiring consent will be handled separately from the member's acceptance of these Terms & Conditions.

21.7. Members have rights regarding their personal information, as explained in the Gym's separate Privacy Notice.

22. COMPLAINTS & DISPUTES

22.1. We encourage members to raise concerns promptly so they can be addressed.

22.2. Complaints should be submitted to Management in person, by telephone or using the gym's published contact details.

22.3. Complaints that cannot be resolved immediately will be referred to the appropriate manager.

22.4. Management will seek to investigate complaints fairly, confidentially and within a reasonable period.

22.5. Members who disagree with a decision concerning access, suspension or termination may request a review by senior Management.

22.6. Nothing in this complaints procedure restricts any legal rights or available remedies.

23. GENERAL TERMS

23.1. Her Space may temporarily close or restrict parts of its facilities for maintenance, repairs, refurbishment, health and safety concerns or emergencies.

23.2. Members will be informed of significant planned closures where reasonably practicable.

23.3. Where a substantial interruption materially affects the membership services, Her Space will consider appropriate remedies in accordance with consumer law.

23.4. If any provision within these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.

23.5. These Terms & Conditions are governed by the laws of England and Wales.

23.6. Any contractual dispute will be subject to the applicable jurisdiction rules, without restricting members' statutory consumer rights.

24. CONTACT INFORMATION

HER SPACE KVD LTD

Trading as: HER SPACE
Location: Skegness, Lincolnshire
Contact telephone: 07920 062810
Contact email: [Insert official Her Space email]
Business address: [Insert full gym address]

Members may contact Management for assistance with memberships, access, cancellations, safety concerns or complaints.

MEMBERSHIP DECLARATION

By joining Her Space, I confirm that:

• I have read and understood the Membership Terms & Conditions.

• I understand that Her Space operates as a women-only gym under its published eligibility and equality policy.

• I understand that my membership is personal and that I must not share my access fob.

• I understand the 30-day cancellation notice policy and any minimum membership term expressly agreed at sign-up.

• I understand the Direct Debit payment arrangements and applicable administration charges.

• I agree to follow gym rules, use equipment responsibly and respect the privacy and safety of other members.

• I understand that my membership provides access only to the facilities included in my selected package.