Exit Survey

First name

Last name

Phone

Remember that 30-day cancellation is required as per terms and conditions.(An additional £10 fee will apply for cancelling the Direct Debit before the 30-day notice period has ended.)

Are you satisfied with the cleanliness and upkeep of the gym?

How would you rate the availability and variety of gym equipment?

How often do you attend classes or use personal trainers?

Do you find our mobile app user-friendly? (If not, what improvements would you like?)

On a scale of 1-10, how satisfied are you with the following?

Staff helpfulness

Fitness class scheduling

How likely are you to recommend our gym to others? (Scale 1-10)

What additional services or facilities would enhance your experience?

Did you reach your goals?

Would consider signing up again?

Anything else we could have done better.